SHIPPING/RETURN POLICY
PLEASE READ CAREFULLY
PRETTY LITTLE WIGS ship via USPS with signature confirmation upon delivery. NO EXCEPTIONS. Any delays, lost or stolen packages, or damaged items must be resolved with USPS.
Please allow 3-5 business days for shipping. 5-25 business days for international orders. You will receive a confirmation email with your tracking number once your order has been shipped!
NO SHIPPING ON WEEKENDS OR HOLIDAYS!
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.
CUSTOM UNITS: There's a 7-21 business day turnaround time for custom units. 3-5 business days for shipping (excluding holidays) once your unit is constructed.
READY TO SHIP UNITS: Ready to ship units are shipped the next business day after purchase. 3-5 business days for shipping (excluding holidays)
BYOB UNITS: You are responsible for shipping your hair to us and for all shipping cost. Shipping address will be provided via email after purchase. Turnaround is 3-7 business days after hair is received. 3-5 business days for shipping.
**PRETTY LITTLE WIGS ARE NOT RESPONSIBLE FOR INCORRECT MEASUREMENTS**
If you received the wrong order, you must email us at support@prettylittlewigs.com within 48 hours from the time of delivery to resolve the issue. Please provide: Full Name, Order Number, Picture/Video of Wrong Item
FRAUD/FRADULENT CLAIMS: PLEASE BE AWARE THAT ALL POLICIES ARE LAWFUL AND NON-NEGOTIABLE. CLAIMS/CHARGEBACKS WOULD BE CONSIDERED FRAUDULENT AND FUNDS WILL NOT BE ISSUED NOR RETURNED TO CUSTOMER.